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Frequently Asked Questions

Find answers to common questions about our services, processes and data recovery. Cant find what your for? Give us a call and one of our recovery engineers would be happy to help you.



What is Data Recovery?

Data recovery is the extraction of data from logically or physically damaged digital storage devices. This type of service, and particularly physical failure is not typically offered by regular IT repair companies.

Am I sure, I require data recovery?
I have lost data, what can I do?
What is a logical recovery?
What is a physical recovery?
My storage device has stopped working what should I do?
My drive has had previous repair attempts can you still repair it?

Our Process

Do you offer no data - no fee?

No, we charge a $50 CAD diagnosis fee on all storage media. Our technician will look at your storage media and decide whether its physical or logical using our tools and expertise. If physical, he will open your storage device up in our clean air environment and inspect the drive for any problems. He will report what issues your drive is facing and an estimated recovery time. Don’t be fooled by others offering ‘no recovery, no fee’ policies where they have hidden fees under different terminology.

Will my data remain confidential?
Do you guarantee data recovery?
How long does data recovery take?
Is all work performed locally?
Do you retain my data?
How much will it cost?
Do you offer any other services?

Founders Message

Data Lab will strive to provide ethical, reliable and timley data recovery while maintaing our fair pricing. We hope you leave us knowing that your data was in the best possible hands.

Start a Recovery

(780) 800-5508 24/7 Emergency Service
#12, 140 Athabascan Ave Sherwood Park AB, T84 4E3