We offer remote support where on of our techs can connect to your computer from our shop. This a a great option for our customers who are looking for the quickest and most affordable service. All that is required for us to connect is for you to have an active working internet connection, and of course your permission.
You may be worried about letting someone connect remotely and control your computer and that is 100% understandable, we use a program called TeamViewer which is used by large corporations for remote connections. You can read more about TeamViewer and the security it offers here.
- Click “Get Remote Support Now” button above to download file
- Go to Downloads and Run file called “Remote-Support.exe”
- Screen will open up, wait for us to connect, if we do not connect within 5 minutes call us back
- Hit “Accept Connection” which will appear once we initiate a session from our end.